Bins and Collections

Rockhampton Regional Waste and Recycling issues general waste wheelie bins and recycling wheelie bins to residents living in declared collection areas including; Rockhampton, Gracemere, Mount Morgan, Stanwell, Bouldercombe, Westwood, Gogango, Bajool, Marmor, Kabra, Pink Lily, Alton Downs and Limestone Creek.   

Despite our residents being avid recyclers, research suggests that our waste bins are full of recyclables that are unfortunately being sent to landfill – in fact, 3000 garbage trucks each year.

Find out what can go in your waste bin, what can go in your recycle bin, and recycling options for other items you may need to dispose of from time-to-time.

Frequently asked collection questions

What can I put in my yellow lid recycling wheelie bin?

Paper and Cardboard

Remove plastic wrap, polystyrene packaging and squash boxes flat.

  • Cardboard (all except waxed)
  • Clean pizza box lid 
  • Junk mail and newspapers
  • Clean food and egg cartons
  • Loose office paper
  • Envelopes - plain or windowface
  • Telephone directories, books and magazines
  • Toilet paper rolls
  • Matchboxes
  • Wrapping paper and greeting cards (preferably low gloss)
  • Empty milk and juice carton

Aluminium and Steel

Scrape and rinse out all content remnants. 

  • Softdrink cans
  • Beer cans
  • Coffee cans
  • Food can/ tins
  • Pet food tins
  • Empty aerosol deodorant and paint cans
  • Clean aluminium or tin foil (as scrunched ball 5cm wide)
  • Metal lids over 5cm wide

Plastic containers

On hard moulded plastics look for the recycling symbol numbered 1-7. The only exception to this rule is Styrofoam/Polystyrene items - they are not recyclable in CQ.

  • Detergent containers
  • Ice cream containers and lids
  • Juice bottles
  • Milk bottles
  • Household/ takeaway containers
  • Lunchboxes
  • Butter/ margarine tubs and lids
  • Sauce bottles
  • Shampoo/ toiletry bottles
  • Softdrink bottles
  • Yoghurt containers
  • Plastic cups

Glass

All clear, green and amber glass bottles and jars are accepted.

  • Oil, Sauce and Vinegar bottles
  • Jam jars
  • Juice and Soft drink bottles
  • Alcohol bottles
  • Medicine bottles

Plastic bags are not recyclable. Adding these to your yellow lid bin contaminates your recycling. 

What can I do with plastic bags that aren't recyclable?

Recyclable items must be put in the recycling bin loose. Do not put them into plastic bags. If you put bottles, cans and other recyclables into plastic bags when you put them into the bin they cannot be recycled.

Used plastic bags can be:

  • Reused for your grocery shopping or as a lunch bag
  • Recycled at many supermarkets — just look for the specially marked bins
  • Reused as bin liners for your household waste
  • Disposed of in the general waste bin.

Where do my recyclables go?

Recyclables can be placed in your yellow-lid recycling wheelie bin, or self-hauled to be dropped off for free in the Commingled recycling bin in the Recycling Area at all waste management facilities in the Rockhampton Region.

All of the recyclables collected from our waste management facilities and kerbside recycling wheelie bins are sent to the Materials Recovery Facility (MRF) in Parkhurst, Rockhampton. The MRF (pronounced 'merf') is managed by Kriaris Recyclables Processing and is where recyclables are sorted into product types (plastic, paper, glass, steel, aluminium).  From the MRF, recyclables are transported to companies within Australia to be processed into a reusable material and then sold to national and international companies to make into new products. Watch the video of the MRF.

What can I put in my red lid general waster wheelie bin?

General waste refers to general everyday household waste that can be placed in your general waste wheelie bin. General waste wheelie bins have a red lid or superseded green lid. 

  • Bakery/ Meat trays
  • Garden clippings (ONLY when bagged). Preferred to be disposed at any Waste Management Facility for FREE.
  • Disposable nappies
  • Plastic bags, cling wrap, bubble wrap, cellophane, sachets, snap lock bags, food pouches and wrapping film. Preferred to be disposed of at a REDcycle bin at any Coles or Woolworths.
  • Disposable coffee cups
  • Laminated paper, carbon paper
  • Coat hangers
  • Lids (less than 5cm wide)
  • Garden hoses, fishing line, rope
  • Small electrical appliances (kettle, hair dryer, blender, vacuum etc) 
  • Pens, pencils and stationery items
  • Food waste. Preferred to be disposed of in compost.
  • Kitty litter
  • Small broken household items
  • Christmas tinsel, ribbon, balloons, sticky tape
  • Plastic plates, cups, cutlery, straws
  • Broken ceramics, crockery, pyrex glassware and drinking glasses (wrapped for safety)
  • Broken window/ glass, light bulbs and mirrors (wrapped for safety)
  • Broken pots, pans, ovenware
  • Toys
  • X-rays, photographs
  • Polystyrene / Styrofoam
  • Any moulded plastic container without a recycling symbol
  • Smoke detectors
  • Used tissues and paper towels
  • Waxed cardboard
  • Household medical waste and sanitary products. Preferred disposal of needles/syringes ONLY in sharps containers, and take to a community sharps disposal bin.
  • Items contaminated with food/ liquid making them unsuitable for recycling
  • Shredded paper (bagged ONLY). Preferred to be disposed of in compost/ garden weed mat/ chicken bedding.

Do not put the following items in your general waste wheelie bin - take them to a Waste Management Facility:

  • Items weighing over 85kg
  • Hazardous waste and chemicals. Please phone ahead to arrange.
  • Fluorescent light tubes
  • Car parts
  • Timber

What day does my bin get collected?

Residents receive a weekly general waste collection service and a fortnightly recycling collection service of their bins. Wheelie bins are collected every day of the year, including Christmas Day.

As recycling wheelie bins are collected fortnightly, your property is scheduled as a Week 1 or Week 2.  Use the Recycling Collection Calendar as a helpful reminder of which week we are up to.  

Find out your scheduled collection bin day by typing in your street address on the My Neighbourhood page.

Where should I place my bins for collection day?

Place your bins out the night before collection, and bring them back in after 6pm on the day of collection.  Storage of wheelie bins permanently on the street is not permitted.

Ensure you:

  • Place bins at least 30cm apart on the kerbside
  • Make sure the wheels are facing your property in two way streets
  • Place bins at least 1 metre away from parked vehicles and other obstacles
  • Place bins away from low hanging trees
  • Place bins out the night before the day of collection.

Why wasn't my bin collected?

Your bin will not be collected if it is:

  • Overfull (the lid cannot be closed or the waste is not wholly contained)
  • Unable to be accessed due to incorrect positioning or obstacles
  • Heavier than 85kg and unable to be lifted
  • Not presented for collection at the time of service
  • Contaminated with hazardous waste
  • Contains unacceptable items
  • Missing the appropriate identification sticker.

During the collection service, every effort will be made to empty the mobile bin. However, if the mobile bin has been packed in a way that prevents emptying of the contents, the resident will be responsible for the cost of an additional service.

My bin has been missed, what do I do?

If your bin was presented correctly and you did not receive your scheduled collection service, please call us on 07 4932 9000 within one working day to arrange a missed service collection.

Upon approval of your request, your bin will be serviced within the next two working days.

What waste can I drop off for free to a waste transfer station or landfill?

The following items can be dropped off for free at most Waste Transfer Stations/ Waste Management Facilities;

  • Garden green waste 
  • Car batteries
  • Fridges, Freezers, Air Conditioners
  • Stoves, Washing machines, Microwaves
  • Scrap metal
  • Engine and cooking oil (up to 20L)
  • Paint (up to 20L of architectural, deck, varnish, stains)
  • Gas bottles and cylinders, flares and EPIRBS
  • Fire extinguishers (water, CO2 and powder ONLY)
  • E-waste (computers, printers, TVs, keyboards, cables, mobile phones etc)
  • Preloved household items suitable for donation
  • drumMUSTER approved clean Ag and Vet chemical containers

I have a medical condition which means I can't put my bin out. What can I do?

Rockhampton Regional Waste and Recycling provides an assisted service to residents who are unable to place their wheelie bins out for collection due to medical conditions. The service includes the retrieval and return of the bin from an agreed location within the property boundary.

To receive this service, please provide us with a current medical certificate/letter from a general practitioner or medical professional indicating that you are unable to place the mobile bin out for collection. An updated medical certificate/letter must be provided each financial year for ongoing services.

The assisted service will commence within ten working days of the application being approved by Council.

Please  call 07 4932 9000 should you wish to submit an application.

How can I have my bin repaired or replaced?

If your wheelie bin is either stolen, removed, vandalised or is damaged, please call 07 4932 9000 to organise a repair or replacement.

How can I add a bin service to my property?

Domestic and commercial customers may request an additional general waste and/or recycling service or bin, or may request to cancel a service or additional bin - charges may be incurred accordingly.

All bin and service changes can be applied for by completing and submitting the Wheelie Bin Collection Services Form  to one of Council’s Customer Service Centre's.

Adding a one off additional mobile bin collection

  • Must be paid up front, prior to the scheduled collection date
  • Domestic properties can only receive the extra collection on the same day as their current service.

Adding a temporary wheelie bin service

  • Must be paid up front, prior to the scheduled collection date
  • Available only to those who already receive a yearly service
  • Available for a period of two weeks up to three months.

Adding a brand new wheelie bin service for a new property

  • Charges will be included in your rates notice
  • Must be located within a declared collection area.

Adding an additional wheelie bin service for the year

  • Charges will be included in your rates notice
  • Available only to those who already receive a yearly service
  • Residents renting a property must have their form submitted by the property owner or Real Estate agent.

How can I cancel a bin service?

Bin collections and services can also be cancelled by completing and submitting the Mobile Bin Kerbside Collection Services Form to one of Council’s Customer Service Centres. A minimum of 10 working days is required to cancel the service, upon receipt of application. Charges will cease from the date the bins are removed.

Cancelling a domestic wheelie bin service

  • The minimum service of one waste and one recycling bin must remain for a domestic residence, OR
  • The domestic premise must be declared as an uninhabitable dwelling by Council, or demolished.

Cancelling a commercial wheelie bin service

  • Must submit proof with the application that an approved waste removal entity has been engaged to replace Council’s waste service
  • If recommencing the service an establishment fee will be included in the rates notice.

What does wheelie bin misuse mean?

Council's Local Law No. 8 (Waste Management) 2018, outlines the use and care of a waste container. Go to the Local Laws web page to view this law and for further information.

Any issues relating to a person who is not residing at that address, found rummaging through wheelie bins which are located within private property boundary's, should be referred to the Queensland Police Service. Or if the bin is located on the kerb at the time of the rummaging, please contact Rockhampton Regional Council's Local Laws team on 07 4932 9000.

Wheelie bins should be in place no longer than 24 hours before or after the scheduled collection day for the collection of waste. If left longer, complaints will be investigated by Rockhampton Regional Council's Local Laws team.

Will you collect my bin on a public holiday?

Residents receive a weekly general waste collection service and a fortnightly recycling collection service of their bins. Wheelie bins are collected every day of the year, including Christmas Day.

 

Collection points for recyclables 

Chemicals and drums

Both drumMUSTER and ChemClear are national product stewardship programs funded by a 6c per lt/kg levy on participating manufacturers products, collected by AgStewardship Australia Ltd. 

These programs aim to reduce the quantity of unused or obsolete Australian agricultural and veterinary chemicals and their clean, empty metal or plastic containers stored on properties and in businesses across Australia - reducing negative impacts on the environment, people and trade in the future.

Chemicals and containers eligible for collection for FREE under the program will display the drumMUSTER/ChemClear logo on the container.

For more information visit ChemClear and drumMUSTER.

Containers for Change

To help improve our recycling efforts and keep our beautiful environment litter-free, Containers for Change scheme lets people get a 10 cent refund for each eligible container returned to a refund point.

What containers are eligible for a refund?

Most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3 litres are eligible for a refund.
Drink containers generally consumed only at home (eg. cordial, plain milk, wine and spirit bottles, condiments and cleaning) are excluded.
Look for the refund mark; "10c refund at collection depot in participating state/ territory of purchase".

Visit Containers for Change website for frequently asked questions and to search for container refund points.

 

 

 

E-Waste

E-waste is the term used for unwanted or unused electronic goods. E-waste can be recycled into new electronic goods. It cannot be placed in your wheelie bin. E-waste can be disposed of for free at the following Waste Management Facilities:

  • Lakes Creek Road
  • Gracemere  

Items accepted include:

  • Personal and laptop computers (any brand) including monitors, internal hard drives, CD drives
  • Computer accessories e.g. mice, keyboards, web cameras, USBs, modems, all cables
  • Tablets, notebooks, palmtops 
  • Printers, faxes, scanners
  • Televisions.

Items NOT accepted include:

  • Game consoles
  • Video recorders and DVD
  • Whitegoods and household appliances
  • Power tools
  • Non-computer batteries
  • Radios and stereo equipment.

Officeworks also accepts e-waste and customers can take up to five items from computer systems including; desktops, laptops, computer mice, monitors, printers, scanners, multifunction printers, keyboards, computer power supplies, printed circuit boards, motherboards, network cards, disks and CD drives. Items not accepted include; televisions, gaming consoles and electronic games, software, digital cameras, electronic equipment, videos and hi-fi equipment. Monitors with broken screens if they can’t be safely handled by our team members.

Household batteries

  • ALDI Stores (Only AA, AAA, C, D, 9v - any brand, rechargeable or not)

 

Mobile Phones

Nespresso Capsules

  • Lakes Creek Florist
  • Every Blooming Thing

Paint

An Australian paint industry-led initiative to divert unwanted architectural and decorative paint and packaging from landfill for both household and trade painters. Funded through a 15c plus GST per litre levy on eligible products.

Paintback accepts a maximum of 100 litres per visit to a collection site of unwanted paint and packaging (wet or dry) in containers no larger than 20 litres.

Eligible products include;

  • Deck coatings and floor paints
  • Interior and exterior architectural paint (typically not a specialty coat, industrial maintenance or original equipment manufacture)
  • Packaging (plastic and metal containers in which paint was originally sold in)
  • Primers
  • Sealers
  • Stains and shellacs
  • Undercoats
  • Varnishes and urethanes (single components)
  • Wood coatings

Not accepted products are also listed on the paintback website.

Printer Cartridges

Planet Ark are the host for the printer cartridge recycling program paid for by manufacturers. If your workplace uses more than 3 cartridges a month you can receive a free collection box. Organise through Planet Ark.

Or use the following local free drop off points:

Soda Stream Cylinders

  • Kmart
  • The Good guys
  • Thomo's Betta Electrical
  • Big W
  • Spotlight

 Cylinder is cleaned, inspected and refilled for reuse. 

Soft Plastics

Soft plastics are not recyclable in the yellow lid wheelie bin. The REDcycle Program is the only way to keep plastic bags and soft plastic packaging out of landfill. Visit the REDcycle website for drop off locations. 

Terracycle

Stationery (pens and pen caps, mechanical pencils, markers and marker caps, permanent markers, and permanent marker caps)

  • Buy the TerraCycle Zero Waste Box from Officeworks, price includes shipping and recycling costs. 

 

Towels

Alma Street Veterinary Hospital (no sheets or blankets)