Privacy Statement

Rockhampton Regional Council – Privacy Statement

Rockhampton Regional Council is committed to protecting your privacy and providing you with the highest level of customer service. This statement outlines how we manage your personal information in accordance with the Information Privacy Act 2009 and the Queensland Privacy Principles (QPPs)

What is Personal Information?

Personal information is any information or opinion – whether true or not and whether recorded in a material form or not – that identified, or council reasonably identify an individual. This may include:

  • Name, address, date of birth, contact details
  • Signature, identification numbers
  • Financial details (eg. bank account or credit card)
  • Property, building or service records
  • Images, video or audio recordings (eg. CCTV)

How we collect personal information

We collect personal information in a variety of ways, including:

  • Directly from you (in person, by phone, email, forms or online)
  • Through our websites and digital services (eg. cookies, analytics)
  • From other government agencies or third parties
  • From publicly available sources

Why do we collect it?

We collect personal information to:

  • Deliver services and programs
  • Maintain records and administer Council functions
  • Respond to enquiries, complaints or requests
  • Meet legal obligations and regulatory requirements.

If you choose not to provide certain information, we may be unable to provide the requested service.

How we use and disclose your personal information

We only use your personal information for the purpose for which it was collected, or as otherwise authorised by law. We do not disclose your personal information to third parties unless:

  • You have given consent
  • It is required or authorised by law
  • It is necessary to prevent a serious threat to life, health or safety

We do not trade personal information

Website and digital services

When you visit our websites, we may collect information such as:

  • Your IP address and browser type
  • Pages visited and time spent on the site
  • Referring websites and download activity

This data helps us improve our services and is not used to personally identify you unless you voluntarily submit personal information (e.g. via forms or payments).

We may use third-party providers (e.g. for surveys or analytics) who may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected.

Data security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards.

We retain personal information only as long as necessary to fulfil the purpose for which it was collected or as required by Public Records Act 2023

Accessing and correcting your information

You may request access to your personal information or ask for it to be corrected if it is inaccurate, incomplete or out of date. Wherever possible, we will provide access administratively. If not, you may need to apply under the Right to Information Act 2009.

Visit our Right to Information page or contact us for more information.

Complaints and concerns

If you believe your privacy has been breached or mishandled, you can contact Council and lodge a Privacy Complaint. We will acknowledge your complaint within 5 business days and aim to resolve it within 45 business days

Privacy Policy

This statement is prepared in conjunction with Rockhampton Regional Council’s Privacy Policy, which outlines our legislative obligations and approach to managing, handling and protecting personal information of both internal and external customers. To view the Privacy Policy, please request a copy by calling (07) 4932 9000 or visit one of Council’s customer service centres.

Contact Us

If you have any questions or concerns in relation to privacy please contact us:

Rockhampton Regional Council

(07) 4932 900

enquiries@rrc.qld.gov.au

PO Box 1860, ROCKHAMPTON CITY  QLD  4700

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