Council announces changes to Undetected Leak Rebate Policy
Published on 01 September 2025
Rockhampton Regional Council has today introduced a revised Undetected Leak Rebate Policy to support residents facing unexpectedly high water charges caused by hidden leaks.
Water Councillor Edward Oram said that while the policy has undergone some changes, its core purpose remains unchanged.
“Water leaks on properties can often go unnoticed for quite some time, and during that period, they can result in a significant excess water usage bill,” Cr Oram said.
“We understand how stressful and costly these situations can be, which is why we feel it’s so important to offer a rebate that supports residents when they need it most.
“A recent review of the policy introduces a few changes that we want to make residents aware of, particularly, the new eligibility criteria and rebate calculations.”
Cr Oram said residents will be able to make a claim once every three years.
“Previously, rebates could be claimed multiple times without restriction, and this change ensures fair access to support and helps manage the overall cost of the program,” Cr Oram said.
“Another change is that excess consumption will be charged, but only at the lowest tier rate.
“We want to ensure every resident still has access to support when they need it, while also safeguarding the program so it can continue serving the community for years to come.”
The policy now includes a clearly defined list of exclusions.
“Water rebates aren’t something always provided by local governments, so it’s something our council is really proud of.
“While the policy is designed to assist residents facing genuine cases of undetected water loss, we encourage everyone to be proactive in preventing leaks before they become costly.”
For more information on leak detection and the updated rebate policy, visit Council’s website: https://www.rockhamptonregion.qld.gov.au/CouncilServices/Fitzroy-River-Water
How to conduct a leak test:
- Locate your water meter – they are most often installed either on the footpath adjacent to the adjoining property or inside your property
- Choose a time when no water will be used for 4 - 5 hours (overnight works well)
- Ensure no water is being used at the property
- Take a reading of the water meter
- Take a second reading of the water meter after four or five hours
- If the meter reading has changed this is a good indication that there is a leak within the property