Publications
Rockhampton Regional Waste and Recycling endeavour to:
- Provide reliable and cost-effective waste and recycling services
- Operate in an efficient and financially sustainable manner and provide Council with an appropriate rate of return
- Manage and improve infrastructure
- Respond to customer needs
- Meet performance targets
- Optimise costs, protect the environment, encourage recycling and the minimisation of waste to the landfill
- Undertake other commercial activities.
Annual report
View Council Annual Reports.
Policies
View Waste and Recycling Policies.
Customer Service Standards
Rockhampton Regional Waste and Recycling’s key objectives are to deliver commercially viable waste and recycling services that satisfy the Council adopted Customer Service Standards. Performance against the targets is measured and reported to Council each quarter.
Performance Indicator
|
Target
|
| Weekly collection of domestic waste on the same day every week |
98% |
| Weekly collection of commercial waste |
95% |
| Fortnightly collection of domestic recyclable waste |
98% |
| Fortnightly collection of commercial recyclable waste |
98% |
Missed service collection provided within two working days from notification when notification is within one
working day of scheduled collection |
95% |
| Collection services will be made available within four working days upon application by the owner |
98% |
| Provision of assisted services within ten working days from application by the owner |
100% |
| Repair or replacement of stolen, removed, damaged, vandalised mobile bins within four working days from notification |
100% |