Recover: After a Disaster

Key Recovery Contacts

  • Police/Fire/Ambulance (life threatening emergencies) - 000
  • State Emergency Service - 132 500
  • Local Disaster Coordination Centre (if activated) - 1300 652 659
  • Council’s Customer Service Centre - 4932 9000 or 1300 22 55 77
  • Community Recovery Line - 1800 173 349
  • Australian Red Cross – 1800 733 111

Report loss of power, fallen power lines and trees on power lines to Ergon Energy – 13 22 96

For Translator Interpreter Services phone 13 14 50 or National Relay Service 1300 555 727

For lost or found pets, contact the Rockhampton Regional Council Animal Management Centre - 4936 8555

Key Actions

  • If there has been a need to evacuate, do not return to your home unless advised by the authorities that it is safe to do so.
  • Take precautions when venturing outside, including watching out for displaced wildlife
  • Stay away from fallen powerlines
  • Check on neighbours and those who require additional support
  • Keep listening to the radio for advice
  • Don't go sightseeing
  • Check your home for damage: shut off any damaged utilities and call for help, do not try and restore power yourself
  • Do not eat or drink anything that may be contaminated

There are a number of fact sheets published by the Queensland Government, which provide public health advice and guidance for staying safe during and after disaster events. Access them here.

Financial Assistance

Contact the Community Recovery Line (1800 173 349),  Australian Government Disaster Recovery Payment Line (180 22 66), or visit the Emergency Dashboard for up to date information on financial assistance available to those directly impacted by a disaster.

Contact your chosen insurance company with any enquiries related to your cover. Should you have any further enquiries, the Insurance Council of Australia  (ICA) is the representative body of the general insurance industry in Australia. 

Coping Emotionally

Disasters can have a significant impact on our emotional state. It is important to remain calm so you can control your fears and actions.

  • Stop what you are doing and take a few slow, deep breaths.
  • Focus on your feelings and any irrational thoughts you may have. Talk calmly about them with trusted friends or family.
  • Focus on what practical tasks you and your family can do.
  • Keep children up to date and provide reassurance.
  • When the danger has passed, check to see if children or others with support needs are still distressed and talk to them about their experience.

If you are not coping emotionally, contact your local health service or community support groups for support, or explore our links to other resources.

Community Assistance and Volunteering

Donations: Please use current donation services within the community such as The Salvation ArmyLifelineSt Vincent de Paul SocietyThe Smith Family or Givit.

Volunteering:  If you would like to volunteer to help in disaster recovery, please contact Volunteering Queensland or Council's Local Disaster Coordination Centre.