Recover from a disaster


For assistance recovering from a disaster, telephone:

Rockhampton Regional Council LDCC Hotline on 1300 652 659. 

State Emergency Service (SES) on 132 500.

For life threatening emergencies telephone 000. 

For non-emergency enquiries please contact Council’s Customer Service Centre on 1300 22 55 77.

Contacts during Recovery

Loss of power

Report loss of power, fallen power lines and trees on power lines to:
Ergon Energy – 13 22 96

Resilience after a disaster

Australian Red Cross – 1800 733 111

Australian Red Cross Register.Find.Reunite

Australian Psychological Society - Managing Trauma

Community Assistance and Volunteering

Donations: Please use current donation services within the community such as The Salvation Army, Lifeline, St Vincent de Paul Society, The Smith Family or Givit.

Volunteering:  If you would like to volunteer to help in disaster recovery, please contact Council's Customer Service Centre on 1300 22 55 77.

Contact the Community Recovery Line on 1800 173 349 or visit Queensland Government website. For Translator Interpreter Services phone 13 14 50 or TTY 1800 010 222.

Find a Local Contractor

The Queensland Building Construction Commission (QBCC) Find a Local Contractor directory makes it easier for you to access local contractors by allowing you to locate QBCC-licensed contractors in your local area by searching a nominated distance from your home.

Government Assistance and Grants

Both the State and Federal Government offer individuals and businesses financial support to those who have been adversely affected after a disaster event; however, the approval of such funding is subject to a range of conditions. For further information and to check your eligibility, please click on the below links or access the contacts:

Australian Government Department of Human Services

Queensland Government Disaster Management - Financial Support

Queensland Government  

Community Recovery Line - 1800 173 349.

Australian Government Disaster Recovery Payment Line - 180 22 66.

Disaster Recovery Resources

Contractors Guide for restoring after a flood(PDF, 752KB)

Homeowners Guide for rebuilding after a flood(PDF, 634KB)

Consumer Tips and Urban Myths for Disaster Recovery(PDF, 726KB)

Insurance information

Contact your chosen insurance company with any enquiries related to your cover. 

Should you have any further enquiries, the Insurance Council of Australia  (ICA) is the representative body of the general insurance industry in Australia. 

The Queensland Building and Construction Commission - Insurance Information for Building Recovery Fact Sheet(PDF, 630KB)

Role of the Local Disaster Coordination Centre in Recovery

The Local Disaster Management Group Recovery Sub Committee oversees the management of the recovery process at the local level.  Through the Local Disaster Coordination Centre, the Recovery Sub Committee ensures that local needs are met, either through local resources or by the acquisition of appropriate resources from the district level and the provision by member agencies of a range of specific recovery services ranging from reconstruction and physical infrastructure issues to personal support services.

Community recovery commences as soon as possible after the disaster event and includes activities and services needed to restore the emotional, social, economic and physical wellbeing of an affected community.

The four elements of recovery are:

  • Community (including psychosocial recovery)
  • Infrastructure (services & lifelines)
  • Economy (including financial and political considerations and business continuity) and
  • Environment.