Animal Management Centre

The Animal Management Centre is currently closed to the public in line with the Australian Government’s measures to slow the spread of Coronavirus. Modified services are continuing. To access services, please contact Council’s Customer Service Centre on 1300 22 55 77.

Surrender of animals is currently restricted. Customers are requested to retain their animals for the duration of the outbreak.

If your pet is currently impounded. Please contact the Animal Management Centre on 07 4936 8555 to make arrangements for release.

Pets come to visit the Animal Management Centre for a number of different reasons. Some are found wandering, some are handed in by members of the public and others are surrendered by their owners.

Council’s aim is to re-unite as may lost pets with their owners as possible, you can help by ensuring that your pet is microchipped, and if your pet is a dog, registered as well.

Make sure you keep your information up to date and make a lost animal report with Council if your pet goes missing.

If your pet has identification and has not wandered before, Council will try to contact you to return your pet before transport to the Animal Management Centre.

If you cannot be contacted or if you are not immediately available to meet a Council Officer to receive your pet, then the animal will be taken to the Animal Management Centre.

The animal owner has between 3 and 5 days to contact Council to arrange release of their pet, depending if the pet has identification. Some pets are held longer for investigative purposes.

If no one comes forward for the animal, the pet then becomes the property of Council may be rehomed or euthanised.

Claiming your animal from the Animal Management Centre

You can claim your animal by contacting the Animal Management Centre and quoting the Animal ID number shown on the animal details screen.

When you collect your animal from the Animal Management Centre, you:

  • must bring a form of photo identification to collect the animal ie drivers licence, 18+ card, passport etc.
  • pay any fees associated with the care of your animal (pound fees and/or vet costs)
  • update and/or pay registration if your pet is a dog

The Animal Management Centre is a cashless facility and will only accept card payments. If you wish to pay cash, please attend a Customer Service Centre prior to collecting your animal from the Animal Management Centre.

If someone else is collecting your animal on your behalf, you:

  • must contact the Animal Management Centre to give Council permission to Council to release your pet to a third party
  • pay any fees associated with the care of your animal (pound fees and/or vet costs)
  • update and/or pay registration if your pet is a dog
  • have the person collecting your pet to bring a form of photo identification ie drivers licence, 18+ card, passport etc.

Council will not enter into any dispute over ownership of the animal should more than one person claim to be the owner.

While all care is taken at the Animal Management Centre, your pet has been away from your property and exposed to other animals both prior to and during its impoundment. It is recommended that you consider vaccinating your pet and consult your vet for advice.

Infringement Notices

After you collect your pet, an Officer may contact you; or you may be issued with penalty infringement notices via post or in person for failing to comply with one or more of the following requirements:

  • failure to register or renew registration
  • failure to microchip
  • failure to prevent your animal wandering at large
  • failure to keep an animal under effective control
  • failure to provide an adequate enclosure

If you have difficulty paying your infringement please speak with Council’s Customer Service Centre in relation to applying for a voluntary instalment plan.

Animal Management Centre

Location: 158 Foster Street, Gracemere
Phone: 07 4936 8555

The Animal Management Centre and Mount Morgan Livestock Facility is currently closed to the public in line with the Australian Government’s measures to slow the spread of Coronavirus. To access services, please contact Council’s Customer Service Centre on 1300 22 55 77.