Customer Service

Customer Service

Customer Service Centres have reopened with reduced hours.

Rockhampton & Mount Morgan Customer Service Centres:

Monday to Friday, 9am to 4:30pm

Gracemere Customer Service Centre:

 From Monday June 29 - Monday to Friday, 9am to 4:30pm

Staff will still be available to assist from 8.00am to 5.00pm Monday to Friday over the phone on 1300 22 55 77 or via email at You can also complete most enquiries via or E-Services site.

We thank you for your understanding and patience during this time.