Publications

Rockhampton Regional Waste and Recycling endeavour to:

  • Provide reliable and cost-effective waste and recycling services
  • Operate in an efficient and financially sustainable manner and provide Council with an appropriate rate of return
  • Manage and improve infrastructure
  • Respond to customer needs
  • Meet performance targets
  • Optimise costs, protect the environment, encourage recycling and the minimisation of waste to the landfill
  • Undertake other commercial activities.

Annual report

View Council Annual Reports.

Policies

View Waste and Recycling Policies.

Customer Service Standards

Rockhampton Regional Waste and Recycling’s key objectives are to deliver commercially viable waste and recycling services that satisfy the Council adopted Customer Service Standards. Performance against the targets is measured and reported to Council each quarter.

Performance Indicator
Target
Weekly collection of domestic waste on the same day every week  98%
Weekly collection of commercial waste  95%
Fortnightly collection of domestic recyclable waste  98%
Fortnightly collection of commercial recyclable waste  98%
Missed service collection provided within two working days from notification when notification is within one
working day of scheduled collection
 95%
Collection services will be made available within four working days upon application by the owner  98%
Provision of assisted services within ten working days from application by the owner  100%
Repair or replacement of stolen, removed, damaged, vandalised mobile bins within four working days from notification  100%